Ordering & Shipping Policy Information
Ordering - Phone Support available Monday-Friday 8:30am - 4:30pm Eastern Time except holidays.
You can use any of the following methods to order from us:
Online. Order directly on the site using our Secure Checkout.
We use a Secure Certified Shopping Cart on our site and accept VISA and MasterCard or you may use your PayPal account.
By Phone. Call Toll Free 1 877 422-0242. Have your personal information at hand, credit card and shipping address. When ordering by phone we can accept either VISA or Mastercard. Monday-Friday 8:30am - 4:30pm Eastern Time except holidays.
Phone/Email and pay by Electronic Invoice. Phone us or send an email with all your details EXCEPT credit card information. We will send you and electronic invoice that you can pay online with your credit card or PayPal balance.
By Mail or FAX. As part of our checkout process select "Printable Order Form (Postal Mail)" click on Checkout and an Order Form will be displayed for you to print.
Enclose a check (Mail) or request an electronic invoice, sign the form and mail/FAX it to us.
If paying by check we will not ship until your check clears, upto 21 days for US checks.
FAX - 1 (902) 875-4748
All Pricing on HingeandLatch is in either Canadian or US Dollars depending on the shipping destination of the product. There is a minimum $35.00 order amount.
The Charge on your Credit Card for online orders will be to "WINNTEC CDA".
Guarantee & Warranty.
Winntec Ventures guarantees all the HingeandLatch product to be free of defects in materials and workmanship in the item itself for the life time of the original purchaser. We will replace free of charge any product that breaks and is found defective The product must have been installed and maintained as per the instructions supplied with original product.
The black finish on the BPPCG product is a high quality polyester powder coating over hot dipped galvanized or stainless steel. Some dulling of the finish over the years is considered normal. Where steel parts regularly strike other steel parts the powder coat finish will chip or wear thin. This is to be expected and is not considered a defect.
For a full description of the Finishes and metals used in the HingeandLatch products see HERE.
For warranty claims you need to contact us at (877) 422-0242 or email us at Service@HingeandLatch.com. We will require digital photographs of the defective product or that it be returned to us. If we deem the failure is due to a defect in the product we will replace it free of charge. Shipping charges to & from the relevant US (Marysville, MI) & Canadian (London, ON)warehouses will apply.
We cannot be liable for any problems with installation which results in damage to the product.
All Gate Latches require that you install a gate stop to protect the latch from damage when slammed shut, failure to do this voids this guarantee.
If you wish to return a product we will refund the cost of the product only, LESS a 15% Restocking fee and you must Action the return within 30 Days of Order.
You will have to pay the cost of freight in both directions. Product must be returned intact and in its original packaging and totally unused.
In order to receive a refund the return must arrive back in Perfect Condition. Any damage will be reviewed and if it can be repaired costs to do this will be charged against the refund.
You must action the return (i.e: it's in transit) within 10 Business Days
Call or email Before returning the product to get a Return Authorization number and to get instructions on how and where to return the product.
If there is any damage to the packaging when the item arrives, please open the item before the driver leaves to inspect it for damage.
NOTE that the packaging was damaged on the Way Bill BEFORE you sign for it and have the driver sign as well, and then Email or Call us IMMEDIATELY.
This is very important in the claim process if the item turns out to be damaged inside due to shipping and since courier companies have a strict time limit after which a claim cannot be made.
If the packaging looks fine, you've accepted it, or the driver has left it without signature, but once opened there is damage, again, contact us IMMEDIATELY and keep all packing materials and package contents.
HingeandLatch and Winntec Ventures have made every effort to ensure that the information contained on this website is accurate and true to the best of our abilities. However, neither HingeandLatch nor Winntec Ventures are liable in any way for inaccuracies or discrepancies caused by typographical, clerical or other errors. We reserve the right to change any of the information, prices, special offers, descriptions or claims contained herein without notice.
We are not obligated to sell items that are incorrectly priced or items erroneously represented due to typographical, clerical or other errors or for any other reason.
All items are subject to availability. We are not liable for shipping delays once products have been accepted by the shipping companies.
Neither HingeandLatch nor Winntec Ventures can be held liable for any inconvenience, damage, loss or injury however caused or that could happen by using or installing any of our products. Customers are solely responsible for ensuring their own safety and the safety of their family members or any other person regardless of age while installing, using, storing, holding or in any other way interacting with our products.
All our products are packed securely and by nature of the product unlikely to suffer any harm during transit however in the event of shipping damage please follow these instructions.
There is only a 24 hour window after delivery to file insurance claims with the delivery company.
We cannot be liable for any damage not reported within that timeframe. If possible photograph any damage and email to us as supporting evidence immediately.
2000-2014 All Rights Reserved
Toll Free: (877) 422-0242
Pricing is quoted in Canadian Dollars exclusive of Shipping costs and Sales Taxes which are calculated separately at time of checkout.
Shipping origin is London, Ontario for all products sold in Canada.
Shipping to Canadian addresses is via FedEx Ground, UPS Express or Canada Post for remote locations only.
FedEx Ground 1-5 business days where available Shipping Times can be found here
UPS Express by 18:00 1-2 days for most locations and where available.
Canada Post is used for locations where shipping via FedEx & UPS is cost prohibitive, in this case please contact us for the parcel rate.
There will be no surprise brokerage, duty or other costs!
Pricing is quoted in US Dollars and Exclusive of Shipping costs which are calculated separately at time of checkout as applicable. Currently no Tax.
Shipping Times can be found here products ship from Marysville, MI. 48040.
This site currently offers shipping to Canadian and US addresses only. We will be glad to quote shipping to other locations.
A Handling Fee of $5.00 is applied to all orders of less than $50
We offer Shipping Direct to Your Door straight off the site. Orders received by 12:00 noon Eastern will ship the same day as long as the products are in stock.
Check your Receipt to ensure the items are correct and so is the order quantity
Check your Receipt to ensure the Shipping address is correct and complete
When your order arrives check for any shipping damage, check that the quantity of each item is correct and that the item you received is the one you ordered.
Any problems Contact Us Immediately